Seven more years of queues. A lament and a bibliography

Thomas Saaty
Joseph M. Katz Graduate School of Business
University of Pittsburgh
United States

Publication date: Dec, 1966

Journal: Naval research logistics quarterly
Vol.: 13- Issue: 4- Pages: 447-476

Abstract: Everyone today knows that a queue is a waiting line. If one also takes the trouble to examine the literature, which now is nearing 2000 references on the subject, he might get the idea that all those contributing to the understanding of congestion phenomena are interested in doing something about them since, after all, queueing theory is concerned with relieving pain and saving time for all of us who have to wait. Indeed, queues make a substantial demand on our very lives by taking precious time from them.

Keywords: Queue problem, Congestion phenomena