Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions

Azilah Anis
Universiti Teknologi MARA
Rafikul Islam
International Islamic University Malaysia

Publication date: Sep, 2019

Journal: Quality Assurance in Education
Vol.: 27- Issue: 4- Pages: 465-492

Publisher: Emerald

Abstract: The purpose of this paper is to develop a hierarchical model to rank the challenges faced by the private Malaysian higher education institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges.

Keywords: AHP, Analytic Hierarchy Process, Challenges, Quality education, Critical success factors