Developing a Hierarchical Model to Enhance Business Excellence in Hotel Industry of Bangladesh

Mahbubar Rahman

Rafikul Islam
International Islamic University Malaysia
Wan Rohaida Wan Husain

Khaliq Ahmad

Journal: International Journal of Contemporary Hospitality Management
Vol.: 31- Issue: 4- Pages: 1836-1856

Publisher: Emerald

Abstract: The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh.

Keywords: Hotel industry, Quality dimensions, AHP, Hierarchical model